Delivery
Last updated: September 2026
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Delivery areas
We deliver wines throughout the UK mainland. Currently, we cannot deliver to:
- Northern Ireland
- Scottish Highlands and Islands
- Isle of Man
- Channel Islands
- Isles of Scilly
- International addresses
That means postcodes starting BT, HS, IV, KW and ZE, plus KA27 to KA28, PA20 to PA49, PA60 to PA78, PA80, PH17 to PH26, PH30 to PH44, PH49 to PH50 and TR21 to TR25. Checkout will not offer delivery to these addresses.
UK mainland delivery
Six bottles or more go free. Smaller orders cost £6.95. We send by Royal Mail or Parcelforce.
Delivery times
Standard delivery
We aim to dispatch orders within 3 to 4 working days of your order.
Once dispatched, Royal Mail or Parcelforce typically delivers within 3 to 5 working days.
Order processing times
- Orders placed Monday to Thursday: typically dispatched within 3 to 4 working days
- Orders placed Friday to Sunday: processed from the following Monday
Busy periods
During busy periods such as Christmas, harvest season, or bank holidays, dispatch and delivery may take longer. We’ll keep you updated if there are any delays to your order.
Out of stock items
If an item in your order is out of stock, we’ll contact you to discuss alternatives or partial dispatch.
Delivery costs
UK mainland
FREE delivery on orders of 6 bottles or more
Orders of 1-5 bottles: £6.95 delivery charge
Delivery costs are calculated automatically at checkout based on your delivery postcode and order quantity.
Multiple bottles
Our delivery charge covers your entire order. We can safely pack and ship up to 12 bottles in a single delivery.
Mix and match any wines to reach 6 bottles for free UK mainland delivery.
Track your delivery
Dispatch notification
Once your order is dispatched, we’ll send you an email confirmation with:
- Dispatch date
- Expected delivery timeframe
- Tracking information (when available)
Tracking your parcel
Depending on the courier used, you may receive:
- A tracking number to follow your delivery online
- Email or SMS updates on delivery progress
- Notification on the day of delivery
If you haven’t received tracking information within 3 working days of placing your order, please contact us at wine@walsingham-estate.co.uk
Delivery requirements
Age verification
Someone aged 18 or over must be present to accept delivery.
Our couriers may request proof of age. Valid ID includes:
- Driving licence
- Passport
- PASS card (Proof of Age Standards Scheme)
If the courier cannot verify the recipient is over 18, the delivery will not be completed and the wines will be returned to us.
Signature required
A signature is required on delivery to confirm safe receipt of your wines.
If no one is available to sign, the courier will leave a card with instructions for redelivery or collection.
Safe place delivery
Unfortunately, we cannot offer “leave in a safe place” delivery for wine orders due to age verification requirements.
Delivery address
Please ensure your delivery address is accurate and includes:
- Full street address and postcode
- Any relevant property names or flat numbers
- Access instructions if needed (e.g., gate codes)
We cannot be held responsible for failed deliveries due to incorrect address information.
Failed delivery or issues
No one available to receive delivery
If the courier cannot deliver your wines, they will:
- Leave a card with collection/redelivery instructions
- Hold your parcel at a local depot or post office for collection
- Attempt redelivery (depending on the courier)
You’ll typically have 7-10 days to collect from the depot before the parcel is returned to us.
Damaged or missing items
Please inspect your delivery immediately upon receipt.
If bottles are damaged or items are missing:
- Contact us within 48 hours at wine@walsingham-estate.co.uk
- Include your order number and photos of any damage
- Keep all packaging for inspection if needed
We’ll arrange a replacement or refund as quickly as possible.
Delayed delivery
If your order hasn’t arrived within the expected timeframe:
- Check your tracking information (if provided)
- Check if a delivery card was left
- Contact us at wine@walsingham-estate.co.uk with your order number
We’ll investigate with the courier and keep you updated.
Wrong delivery address
If you need to change your delivery address after placing an order, contact us immediately. We’ll do our best to update the address before dispatch, but cannot guarantee changes once the order is with the courier.
Contact us
If you have questions about delivery or need help with your order, we’re here to help.
Walsingham Estate Vineyard
10 Common Place, Walsingham, Norfolk, NR22 6BP
Company number: 07541165
Email: wine@walsingham-estate.co.uk
We aim to respond to all enquiries within 2 working days.