Privacy Policy
Last updated: October 2026
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What information we collect
When you order wines or get in touch with us, we may collect:
- Your name, email address, phone number and delivery address
- Payment information (handled securely by our payment provider)
- Business details if you’re enquiring about stocking our wines
- Information about how you use our website
We also use cookies to improve your experience. You can read more in our Cookie Policy.
We only sell wine to customers aged 18 and over. By placing an order, you confirm you’re 18 or older.
How we use your information
We use your details to fulfil your orders and meet our legal duties, like keeping tax records. Newsletters only go out with your consent. Anything else is to run and improve the business fairly.
To fulfil your orders
We use your details to process wine orders, arrange delivery, and keep you updated.
To provide customer service
We use your information to answer questions, handle returns, and provide support.
To keep you informed (if you’d like us to)
With your permission, we’ll send news about wines, events, and special offers. Unsubscribe anytime.
To run our business
We use data to improve our website, understand customer preferences, and meet legal obligations.
Who we share with
We only share your data when necessary:
- Royal Mail and Parcelforce, to deliver your wines
- Payment processors to handle transactions securely
- Service providers who help run our website and communications
We never sell your personal information to third parties.
Mailchimp sends our newsletter. They store data in the United States, protected by UK-approved safeguards.
Vine leaseholders: we put your name on your rows of vines once you’ve agreed. Ask us and we’ll change it or take it down.
How we protect your data
We use secure encrypted connections, trusted payment processors, and access controls to keep your data safe.
How long we keep your information:
- Order details: 7 years (required for tax purposes)
- Marketing preferences: Until you unsubscribe
- Trade enquiries: 3 years
While no internet transmission is 100% secure, we take all reasonable precautions.
Your rights
You have the right to:
- Request a copy of your personal data
- Correct any inaccurate information
- Ask us to delete your data (where legally possible)
- Unsubscribe from marketing emails anytime
- Object to how we process your data
To exercise these rights, email wine@walsingham-estate.co.uk
Contact us
Data Controller
Walsingham Estate Farming Limited
Walsingham Abbey, Sunk Road, Walsingham, Norfolk, NR22 6AJ
Email: wine@walsingham-estate.co.uk
Correspondence
Walsingham Estate Vineyard
10 Common Place, Walsingham, Norfolk, NR22 6BP
Email: wine@walsingham-estate.co.uk
If you have concerns about how we’ve handled your data, you can contact the Information Commissioner’s Office at ico.org.uk or call 0303 123 1113.