FAQs
Quick Links
About our wines
Where are your wines made?
Our grapes are grown in our vineyard in the Stiffkey Valley, just south of Walsingham in North Norfolk. Still wines are made by Burn Valley Vineyard, and our sparkling wines are produced using the traditional method at Halfpenny Green in Staffordshire.
What grape varieties do you grow?
We grow three varieties:
- Bacchus: aromatic white wine with elderflower and citrus notes
- Solaris: fresh, delicate white with floral and stone fruit character
- Pinot Noir: light red with soft berry flavours and fine tannins
Are your wines vegan/vegetarian?
Yes! All our wines are suitable for vegans and vegetarians.
What awards have your wines won?
Our wines have won:
- Decanter 2026 Bronze medal for our Solaris 2023
- Jane MacQuitty (The Times) featured our Pinot Noir as a top pick in October 2025
- WineGB Awards: Bronze medals for Bacchus Reserve 2023 and Pinot Noir 2023
What makes Walsingham wines special?
The estate has farmed this land for generations. The vineyard sits on south-facing slopes in the Stiffkey Valley, with flint over chalk that drains well.
What’s the difference between Bacchus and Bacchus Reserve?
Bacchus Reserve is made from the ripest parcels of grapes, harvested later in the season. It offers more concentration and complexity with distinctive gooseberry, muscat, and herbal notes, compared to the fresher, lighter style of our regular Bacchus.
Do you make sparkling wine?
Yes! We produce two styles of Traditional Method Sparkling Bacchus:
- Brut: dry and refreshing, with elderflower and citrus
- Demi-Sec: off-dry, with ripe stone fruit. Norfolk’s only Sparkling Bacchus Demi-Sec
Ordering and payment
How do I place an order?
You can order wines through:
- Our website shop
- In person at Walsingham Farm Shop
What payment methods do you accept?
We accept:
- Credit and debit cards (Visa, Mastercard, American Express)
- Apple Pay and Google Pay
- Bank transfer (for trade orders)
When will I be charged?
Payment is taken when you place your order.
Can I change or cancel my order?
If you need to change or cancel your order, contact us immediately at wine@walsingham-estate.co.uk
We’ll do our best to accommodate changes before dispatch. Once dispatched, you’ll need to follow our returns process.
Do you offer gift vouchers?
Contact us to arrange a gift. You can also buy a Wine Club membership or a vine lease as a gift in our shop.
Can I order mixed cases?
Absolutely! Mix and match any of our wines. Orders of 6+ bottles qualify for free UK mainland delivery.
Is there a minimum order?
No minimum order for UK delivery. However, orders of 6+ bottles receive free UK mainland delivery.
Delivery
Where do you deliver?
We deliver by Royal Mail or Parcelforce to mainland England, Scotland and Wales. We can’t deliver to Northern Ireland, the Scottish Highlands and Islands, the Isles of Scilly, the Isle of Man, the Channel Islands or overseas.
Postcodes we can’t reach: BT, HS, IV, KW, ZE, KA27 to KA28, PA20 to PA49, PA60 to PA78, PA80, PH17 to PH26, PH30 to PH44, PH49 to PH50 and TR21 to TR25.
How much does delivery cost?
- UK mainland (6+ bottles): FREE
- UK mainland (1-5 bottles): £6.95
How long does delivery take?
Orders are typically dispatched within 3 to 4 working days. Royal Mail or Parcelforce then delivers within 3 to 5 working days.
Can I track my order?
Yes, you’ll receive tracking information by email once your order is dispatched.
Do I need to be home for delivery?
Yes. Someone aged 18 or over must be present to accept delivery and may need to provide proof of age.
For full delivery information, see our Delivery Information page.
Returns & Refunds
Can I return wines if I change my mind?
Yes, you can return unopened wines within 14 days of receipt for a full refund.
What if a wine is faulty or damaged?
Contact us within 7 days and we’ll send a replacement or provide a full refund, including return postage.
What if I don’t like the taste?
Taste preference isn’t covered by our returns policy. However, if you genuinely believe a wine is faulty (corked, oxidised), we’ll replace it even if opened.
How do I return wines?
Email wine@walsingham-estate.co.uk with your order number. We’ll provide return instructions.
For full returns information, see our Returns & Refunds page.
Get involved
Can I help at the vineyard?
The vineyard needs hands twice a year. Pruning runs through February and March, and harvest from late September to mid-October. No experience necessary, just willingness to work outside and curiosity about how wine is made. Register your interest here.
What happens during pruning?
Every vine must be pruned before spring growth begins. The work happens during daylight hours through February and March, weather permitting. You’ll learn how to read a vine, where to cut, why each decision matters.
What happens during harvest?
Hand-harvesting among the rows when the fruit reaches the right balance of sugar and acidity. Timing is everything, and weather determines the schedule more than calendars do. We provide tools, guidance, refreshments, and wine for volunteers who help bring in the harvest.
Why get involved?
You’ll learn how a vine grows and how a harvest comes in, working outdoors in the Stiffkey Valley. Bring wellies.
Wine storage and serving
How should I store wine?
Store wines in a cool, dark place away from direct sunlight and temperature fluctuations. Ideal storage temperature is 10-15°C.
Bottles should be stored horizontally (on their side) to keep the cork moist.
How long can I keep your wines?
Our wines are ready to drink now but can also benefit from short-term aging:
- Bacchus, Solaris: Best within 2-3 years
- Bacchus Reserve: 2-4 years
- Pinot Noir: 3-5 years, and will develop complexity with age
- Sparkling wines: Best within 2-3 years
What temperature should I serve wine?
- White wines (Bacchus, Solaris): 8-10°C (45-50°F)
- Sparkling wines: 6-8°C (43-46°F)
- Pinot Noir: Lightly chilled at 12-14°C (54-57°F)
Do your wines need to breathe?
Our Pinot Noir benefits from 15-30 minutes of breathing before serving. White and sparkling wines are best served immediately after opening.
What food pairs well with your wines?
Bacchus 2023: Prawn cocktail, smoked salmon, crab salad, goat’s cheese, chicken Caesar salad, green Thai curry
Bacchus Reserve 2023: Asparagus with hollandaise, fish pie, roast chicken with herbs, mature Cheddar, Thai green curry
Solaris 2023: Fresh oysters, grilled sea bass, chicken salad, soft goat’s cheese, vegetable stir-fry
Pinot Noir 2023: Roast duck, pan-fried salmon, mushroom risotto, beef Wellington, grilled lamb chops, mature Brie
Sparkling Bacchus Brut 2023: Oysters, smoked salmon canapés, fish and chips, light appetisers, seafood platters
Sparkling Bacchus Demi-Sec 2023: Fruit tarts, crème brûlée, blue cheese, foie gras, spicy Asian cuisine
Visiting the vineyard
Can I visit the vineyard?
The vineyard is not open to the public. We hold tastings in the Abbey Crypt and the Shirehall courtroom in Walsingham. Dates are on our Tours and Tastings page.
Private tastings with the vigneron are available by prior appointment. These are ad hoc and infrequent. Contact us to enquire about availability.
Where can I buy your wines in person?
Our wines are available at:
- Walsingham Farms Shop: Little Walsingham, Norfolk
- Bakers & Larners: Holt, Norfolk
- Vined Me: Thornham & Walsingham, Norfolk
- And other stockists across Norfolk
See our Where to Buy page for the full list of stockists.
Will you be hosting events at the vineyard?
Yes. We run tastings in the Abbey Crypt and the Shirehall courtroom through the year. Join our mailing list to hear about the next dates.
Can I book a private tasting?
Private tastings with the vigneron are available by appointment on an ad hoc basis. These are infrequent and subject to availability. Contact us at wine@walsingham-estate.co.uk to enquire.
Trade Enquiries
Do you supply to trade customers?
Yes! We work with restaurants, wine bars, hotels, farm shops, delis, and independent retailers across Norfolk and beyond.
What are your trade prices?
Trade pricing varies by wine variety and order volume. Contact us for our current trade price list.
What’s the minimum order for trade?
Minimum trade orders typically start at 6 bottles, though we’re flexible for on-trade accounts.
Do you offer free delivery for trade?
Yes. Free delivery in Norfolk for all trade orders. UK mainland delivery terms vary by order size.
How do I become a stockist?
We’d love to hear from you! Complete our trade enquiry form on our Where to Buy page, or contact Sophia Williams directly:
Email: wine@walsingham-estate.co.uk
Phone: 07800 590262
Still have questions?
If your question isn’t answered here, we’re happy to help.
Walsingham Estate Vineyard
10 Common Place, Walsingham, Norfolk, NR22 6BP
Company number: 07541165
Email: wine@walsingham-estate.co.uk
We aim to respond to all enquiries within 2 working days.